Full-Service Laundry Tracker

Full-Service Laundry Tracker

The Full-Service Laundry Tracker digitizes laundry operations from intake to pickup — locking in photo evidence and pricing to prevent disputes and fraud, tracking production on a deadline-sorted Kanban board with full operator accountability, and flagging unpaid balances automatically at settlement. It replaces paper tickets and trust-based tracking with a fully auditable workflow.

Key Features

• Locked Intake & Photo Evidence: Requires a mandatory photo of garments on the scale before an order can be saved which helps to create visual proof that protects the business from loss-and-damage disputes.
• Automatic Price Calculation: Calculates the total price by multiplying weight or item count by the service rate, so Cashiers can never manually type in or manipulate the amount charged.
• Single-Service Ticketing Rule: Enforces one ticket per service type, so Regular and Express orders from the same customer must be split into separate tickets with their own SLA countdown.
• SLA-Sorted Production Kanban: Displays all in-progress orders on a Kanban board automatically sorted by nearest deadline which helps to keep Express and urgent orders visibly at the top for Operators.
• Operator Audit Trail: Stamps every production stage change with the responsible Operator's ID, so accountability for any damaged or mishandled item is always traceable.
• Defect Escalation Hold: Lets Operators flag pre-existing damage discovered mid-production, automatically pausing the SLA clock and notifying the Cashier/Manager before washing continues.
• Cashier Receivable Tracking: If a customer picks up an unpaid order, the system still releases the item but logs the outstanding balance as a cashier receivable for settlement during shift closing.
• Abandoned Order Labeling: Automatically flags orders left unclaimed for more than 30 days, prompting staff to move them to long-term storage and free up rack space.
• Role-Based Access Control: Separates what Cashiers, Production Operators, and Owners/Managers can see and edit

Usage Scenarios

• Cashiers can record incoming laundry with a locked price and mandatory photo evidence, eliminating disputes over the quantity or condition of items received.
• Production Operators can view and update their workload from a single Kanban board sorted by deadline that always knows which orders need attention first.
• Managers can review full order history, audit which operator handled each stage, and resolve outstanding cashier receivables during shift closing.
• If a defect is discovered during washing, Operators can escalate and hold the order, pausing the SLA clock while the Cashier or Manager contacts the customer.
• Cashiers can hand over items to customers even if payment hasn't been settled, with the outstanding balance automatically tracked against them for later resolution.